Deliveries to a COVID-19 Local Lockdown Area.
If your order is being delivered to an area that has an active COVID 19 local lockdown we will provide a “no contact” delivery. For your safety and that of our drivers, we will respectfully maintain social distancing at all times.
If we are delivering to a house we will set down items in your driveway, rear garden (if easily accessible) or garage. If these locations aren't available, we'll place items outside your home where requested when we arrive. We will not enter your house.
If we are delivering to a flat or an apartment, we'll place items in the ground floor communal hallway or doorway. This is because it is not possible to maintain social distancing while climbing stairwells carrying furniture.
Please also be aware that your delivery may also take a little extra time to get to you.

Free Standard Delivery
At Dotmaker we really do value your custom and as such we will provide Standard Delivery free of charge. This means that in most instances, the price you see for your product is the price you pay. Wherever possible, we absorb the delivery costs. The only exceptions to this are when we deliver to the more remote locations where a modest surcharge will apply. (We try our best to keep this as low as possible.)

Remote Location Surcharges

Northern Ireland
-£5 for Delivery Class A,B,C,D,E (All items up to max of 30kg weight, 120cm length & 0.23m3 volume)
-£55 for Delivery Class F & G(Large items over either 30kg weight, 120cm length, or 0.23m3 volume)

Highlands
-£5 for Delivery Class A,B,C,D,E (All items up to max of 30kg weight, 120cm length & 0.23m3 volume)
-£55 for Delivery Class F,G (Large items over either 30kg weight, 120cm length, or 0.23m3 volume)

Eire, Channel Islands & Isle of Man
-£55 for Delivery Class A,B,C,D,E F,G (All items)
(We are working to bring this down. New rates will be available soon.)

When will I receive my order?

ROYAL MAIL – (Delivery Category A – Small Items under 2 kg. Max L 45cm x W 35cm x D 16cm.)
Your order will be delivered to your door within 2-3 working days of dispatch (the timescale shown at point of order). On the day of your delivery, you'll get a text and email to let you know it's due for arrival. If you're not in, a card will be left and you'll be able to collect your order from your local post office. Please note: packaging won't be taken away by the carrier.

Delivery Categories B,C,D,E, (LCP or YODEL – Small, Medium & Large Items from 2kg up to 30kg. Max L 170cm. Max Vol 0.28m3)
Your order will be delivered to your door within 2-3 working days of dispatch (the timescale shown at point of order). You'll get a text and email the day before to let you know it's due for arrival. You'll have the option to reschedule for a different date if you need to. Please note: packaging won't be taken away by the carrier.

Delivery Categories F,G, (ARROW XL - Large Items from 35kg up to 70kg. No Max Length or Volume)
Our delivery partner will be in touch a couple of days before your delivery's due (based on the dispatch time shown at point of order) . They'll give you a delivery date and time slot for you to confirm (or reschedule). They'll deliver to the room of your choice, unless you request otherwise or live in COVID-19 Local Lockdown Area. They can only deliver above the ground floor if there's access to a lift, enough safe space access, or if the item weighs less than 70kg. They won't be able to deliver above the third floor, unless there's a lift. It's your responsibility to check that the item(s) will fit through doors and staircases in its packaging before you place your order.

Delivery to Remote Locations
Delivery to Northern Ireland, Highlands, Eire, Channel Islands & Isle of Man may take additional time from that quoted above. Typically these will be delivered between 2 – 7 days from dispatch (the timescale shown at point of order).

Proof of Delivery
For all deliveries, our drivers will photograph your items in situ and record this as proof of delivery. This also shows the state product was delivered in so, if it does not reach you in perfect condition, we’ll know it and can react quickly to resolve the situation.

Removal of Old Items of Furniture
We do not currently offer this service, but it is something that we are working on and we will be able to offer it to our customers in the near future.

Professional Assembly of Furniture
We do not currently offer this service, but it is something that we are working on and we will be able to offer it to our customers in the near future.